General Archives

Add billing info for a seamless wrap-up

You’ll hear from our Client Success Team after your booking for a wrap-up, and for feedback regarding your first booking. We know you’re busy and…

How does a worker know when a new job is posted?

Everytime a worker matches to a job, they get a push notification letting them know. Once they open the worker app, they can see…

How do I cancel a booking?

If your booking is within 24 hrs of your first shifts start time, you can’t cancel your booking. To prevent workers from confusion, frustration, and…

Where is Adia available?

At the moment, Adia is primarily operating in the metropolitan areas of Dallas and Chicago. We’re expanding quickly, and working with select businesses in California,…

What does it mean when Adia says “we take on all of the risk?”

Our workers are W-2 employed by Adia, meaning we cover the risk, taxes, and paperwork. They all must pass an extensive background check, verify their…

What’s the difference between Adia and traditional staffing?

Adia is bringing you on-demand staffing. This means as soon as you need workers, we’ve got ‘em ready. Once you create a booking, you’ll instantly…

What does “W-2” mean?

All our workers are W-2 employees of Adia. This means we handle workers comp, benefits, taxes, employee conduct, etc. We take care of all of…

What does “vetted” mean?

Adia workers are “vetted” before being hired by Adia. They submit a background check with our partner Checkr, ensuring they pass an SSN Trace, Sex…

How does Adia prevent a no-show?

When workers are hired by Adia, they are informed of our no-show policy and taught how to cancel if they no longer can make the…

How do I add my billing address?

To enter your billing address, just head to your Account Settings. In the Business Profile section, you’ll see the Billing Info icon. Click on it…

How can I export my roster?

To export your roster, head to the Bookings tab. Locate the booking you need the roster for and click on Booking Summary. On the right…

Where can I see my past bookings?

To view your past bookings, head to the Bookings tab. You’ll see your current, draft, and past bookings. To view the details of past bookings, click…

How do I search for a worker?

You can search for your booked workers by their name or phone number, from the Bookings and Workforce tab. Just look for the search box,…

How can I search for a booking?

You can always find your current, draft, upcoming, and past bookings on the Adia platform. From the Dashboard, under My Bookings, you’ll see your current…

How do I live chat with Client Success?

If you’re in the Adia platform and have a quick question/need assistance, you can live chat with a Client Success Rep. Just click on the…

How do I contact Client Success from the Adia platform?

If you have questions about creating a booking, editing a booking, approving timesheets, etc., our Client Success team is ready to help. There’s a couple…

How do I add my logo?

To add your business logo to your account, head to Account Settings. Click on the Business Profile icon. A window will expand on the right. Click…

What do I do if I forgot my password?

If you forgot your password, no worries. Click Forgot your password? under the Login button. Next, type in your email address and click submit. We’ll…

How do I change my password?

To change your Adia password, head to Account Settings: Click on Change Password and a window will expand on the right. Type in the old…

How do I update my email or phone number?

To update your email or phone number, head to Account Settings. Click on Manage Account and a window will expand on the right. You can…

How do I add users to my account?

If you are the master user for your Adia account, you may want to add users to your account settings. Users can create bookings, save…

General

Add billing info for a seamless wrap-up

How does a worker know when a new job is posted?

How do I cancel a booking?

Where is Adia available?

What does it mean when Adia says “we take on all of the risk?”

What’s the difference between Adia and traditional staffing?

What does “W-2” mean?

What does “vetted” mean?

How does Adia prevent a no-show?

How do I add my billing address?

How can I export my roster?

Where can I see my past bookings?

How do I search for a worker?

How can I search for a booking?

How do I live chat with Client Success?

How do I contact Client Success from the Adia platform?

How do I add my logo?

How do I update my email or phone number?

How do I add users to my account?

Adia

For Businesses

For Workers