Add billing info for a seamless wrap-up
You’ll hear from our Client Success Team after your booking for a wrap-up, and for feedback regarding your first booking. We know you’re busy and…
Adia Client Support | General
You’ll hear from our Client Success Team after your booking for a wrap-up, and for feedback regarding your first booking. We know you’re busy and…
Everytime a worker matches to a job, they get a push notification letting them know. Once they open the worker app, they can see…
If your booking is within 24 hrs of your first shifts start time, you can’t cancel your booking. To prevent workers from confusion, frustration, and…
At the moment, Adia is primarily operating in the metropolitan areas of Dallas and Chicago. We’re expanding quickly, and working with select businesses in California,…
Our workers are W-2 employed by Adia, meaning we cover the risk, taxes, and paperwork. They all must pass an extensive background check, verify their…
Adia is bringing you on-demand staffing. This means as soon as you need workers, we’ve got ‘em ready. Once you create a booking, you’ll instantly…
All our workers are W-2 employees of Adia. This means we handle workers comp, benefits, taxes, employee conduct, etc. We take care of all of…
Adia workers are “vetted” before being hired by Adia. They submit a background check with our partner Checkr, ensuring they pass an SSN Trace, Sex…
When workers are hired by Adia, they are informed of our no-show policy and taught how to cancel if they no longer can make the…
To enter your billing address, just head to your Account Settings. In the Business Profile section, you’ll see the Billing Info icon. Click on it…
To export your roster, head to the Bookings tab. Locate the booking you need the roster for and click on Booking Summary. On the right…
To view your past bookings, head to the Bookings tab. You’ll see your current, draft, and past bookings. To view the details of past bookings, click…
You can search for your booked workers by their name or phone number, from the Bookings and Workforce tab. Just look for the search box,…
You can always find your current, draft, upcoming, and past bookings on the Adia platform. From the Dashboard, under My Bookings, you’ll see your current…
If you’re in the Adia platform and have a quick question/need assistance, you can live chat with a Client Success Rep. Just click on the…
If you have questions about creating a booking, editing a booking, approving timesheets, etc., our Client Success team is ready to help. There’s a couple…
To add your business logo to your account, head to Account Settings. Click on the Business Profile icon. A window will expand on the right. Click…
If you forgot your password, no worries. Click Forgot your password? under the Login button. Next, type in your email address and click submit. We’ll…
To change your Adia password, head to Account Settings: Click on Change Password and a window will expand on the right. Type in the old…
To update your email or phone number, head to Account Settings. Click on Manage Account and a window will expand on the right. You can…
If you are the master user for your Adia account, you may want to add users to your account settings. Users can create bookings, save…
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